Refund and Returns Policy

𝟭. 𝗘𝗹𝗶𝗴𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗳𝗼𝗿 𝗥𝗲𝘁𝘂𝗿𝗻𝘀

• You can request a return within 7 days of delivery. To qualify, your piece should be:
• Unused and unworn, exactly as it arrived
• In its original packaging, with all tags intact, inserts and any free gift
• Backed by your order number

𝟮. 𝗛𝗼𝘄 𝘁𝗼 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗲 𝗮 𝗥𝗲𝘁𝘂𝗿𝗻

1. • Step 1: Write to [[email protected]] or message us on WhatsApp with your order number and the reason for return
2. • Step 2: We send you the return instructions and arrange a reverse pickup
3. • Step 3: When the parcel reaches us, we inspect the piece and then process your refund or exchange

𝟯. 𝗡𝗼𝗻-𝗥𝗲𝘁𝘂𝗿𝗻𝗮𝗯𝗹𝗲 𝗜𝘁𝗲𝗺𝘀

• Clearance sale items
• Final sale items
• Customised or personalised pieces
• Gift cards
• Earrings that have been worn (unworn, sealed pairs are fine)
• Hair accessories that have been used or worn
• The one exception is a piece that arrives damaged, faulty or incorrect.
• That is always covered under Section 2.

𝟰. 𝗥𝗲𝗳𝘂𝗻𝗱 𝗣𝗿𝗼𝗰𝗲𝘀𝘀

• Prepaid orders: your refund goes back to the original payment method (UPI, card and so on) within 5 to 7 business days after we receive the returned item. Banks can take a few extra days to show it
• Cash on Delivery orders: we will refund you by bank transfer, or as store credit if you prefer
• Return shipping: free when the mistake is ours (damaged, faulty or wrong item). If you simply changed your mind, the return shipping cost is yours, and the original shipping fee is not refunded

𝟱. 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 𝗣𝗼𝗹𝗶𝗰𝘆

Prefer a different size, colour or design instead of a refund? We are happy to exchange.

• Request an exchange within 7 days of delivery, using the same steps as a return
• The piece must meet the same conditions as a return: unused, unworn and in its original packaging with tags
• Exchanges depend on stock. If your choice is not available, we will offer a refund or store credit instead
• If the new piece costs more, you pay the difference. If it costs less, we send the difference back as a refund or store credit Aylin
• 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴: the shipping cost for an exchange, both for sending the piece back and for sending the new one, is borne by the customer. If your piece arrived damaged, faulty or wrong, that is a replacement under Section 2 and is always free!
• Non-returnable items in Section 6 cannot be exchanged either

𝟲. 𝗗𝗮𝗺𝗮𝗴𝗲𝗱 𝗼𝗿 𝗜𝗻𝗰𝗼𝗿𝗿𝗲𝗰𝘁 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀

Received something damaged, faulty or different from what you ordered? Tell us within 48 hours of delivery. Email us at [[email protected]] with your order ID and clear photos of the piece and its packaging. A short unboxing video is mandatory as it helps a lot. We will send a free replacement or a full refund within 24 to 48 hours.

𝟳. 𝗟𝗼𝘀𝘁 𝗣𝗮𝗿𝗰𝗲𝗹𝘀

If your parcel is lost or shows as delivered but has not reached you, tell us within 7 days. We will chase it with the courier and either re-send it or refund you in full.

𝟴. 𝗢𝗿𝗱𝗲𝗿𝘀 𝗙𝗿𝗼𝗺 𝗢𝘁𝗵𝗲𝗿 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀

This policy covers orders placed on aylin.in. If you bought Aylin on Flipkart, Amazon or Meesho, that platform's return policy applies.

𝟵.𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗶𝗻𝗴 𝗮𝗻 𝗢𝗿𝗱𝗲𝗿

•𝗕𝗲𝗳𝗼𝗿𝗲 𝗱𝗶𝘀𝗽𝗮𝘁𝗰𝗵: cancel any time for a full refund, with no deduction
• 𝗔𝗳𝘁𝗲𝗿 𝗱𝗶𝘀𝗽𝗮𝘁𝗰𝗵, for a change of mind or to order something else: we will cancel and refund prepaid orders in full, except the logistics charges (the cost of sending the parcel and bringing it back), which are borne by the customer
•𝗪𝗵𝗲𝗻 𝘁𝗵𝗲 𝗿𝗲𝗳𝘂𝗻𝗱 𝗰𝗼𝗺𝗲𝘀: within 5 to 7 business days after the parcel returns to us
•𝗜𝗳 𝘁𝗵𝗲 𝗺𝗶𝘀𝘁𝗮𝗸𝗲 𝗶𝘀 𝗼𝘂𝗿𝘀(𝘄𝗿𝗼𝗻𝗴, 𝗱𝗮𝗺𝗮𝗴𝗲𝗱,𝗼𝗿 𝗹𝗼𝘀𝘁 𝗽𝗮𝗿𝗰𝗲𝗹): you get a full refund with no deduction
• 𝗖𝗮𝘀𝗵 𝗼𝗻 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: if you refuse the parcel at the door, there is no payment to refund. Repeated refusals may lead us to switch off COD for your account Once an order has shipped, we will ask the courier to stop delivery, but we cannot guarantee they can. If the parcel still reaches you, you can return it under this policy.

𝗢𝘂𝗿 𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁

We keep returns fair, simple and honest, and we will always try to make things right. If you are unsure about anything, just ask.

𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗨𝘀:

• Email: [email protected]
• Phone / WhatsApp:+91 7415793187
• Support hours: Monday to Saturday, 10 AM to 6 PM
• Operated by Earmia Enterprises.


Aylin may update this policy from time to time. The version on aylin.in applies to your order.