Refund and Returns Policy

Refund and Return Policy

Thank you for shopping at Aylin. We strive to ensure that our customers are satisfied with every purchase. However, if you are not completely happy with your order, we offer a Refund and Return Policy with specific conditions outlined below. By purchasing from Aylin, you agree to comply with the terms and conditions set forth in this policy.

Eligibility for Return and Refund
Returns and refunds are available for earrings, hair clips, and bracelets. Scrunchies are generally non-returnable and non-refundable due to hygiene and safety concerns. However, if a scrunchie is found to be defective upon delivery, it will be eligible for return and refund, subject to the conditions outlined in this policy. To be eligible for a return, the product must be in its original, unused, and unwashed condition, with all original packaging intact. Returns must be requested within 14 days of the delivery date. A video recording of the unboxing of the product is required for all returns. This video must clearly show the product as it was received and must be submitted within 48 hours of delivery to initiate the return process.

Return Process
To initiate a return, please contact our customer service team at [email] with the subject line “Return Request.” Include your order number, a brief explanation of why you wish to return the product, and a link to the unboxing video. Once your request is received and verified, you will be provided with instructions for returning the eligible product. The return shipping cost will generally be borne by the customer unless the item is defective, damaged upon arrival, or incorrectly shipped, in which case Aylin will cover the return shipping expenses.

Refund Process
If your return is approved, a refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part, such as sending the wrong item or a defective product. Refunds may take several days to reflect in your account, depending on your payment provider.

Non-Returnable Products
The following items are considered non-returnable and non-refundable under any circumstances: scrunchies (unless defective, in which case they are eligible for return and refund as specified above), items that have been used or damaged after delivery, and any product that does not meet the conditions outlined in this policy. Additionally, returns will not be accepted without the mandatory unboxing video, as mentioned above. Any product returned after the 14-day period will not be eligible for a refund or exchange.

By completing a purchase with Aylin, you acknowledge and accept the terms of this Refund and Return Policy. For any questions or concerns, please do not hesitate to reach out to our customer support team.

Refunds

Certainly! Here are the key points for Return and Refund separately:

Return Key Points

Eligible Products for Return: Returns are accepted for earrings, hair clips, and bracelets.
Non-Returnable Products: Scrunchies are non-returnable unless defective, as outlined in the policy.
Return Timeframe: Requests for returns must be made within 14 days from the date of delivery.
Unboxing Video Requirement: A video of the unboxing of the product is mandatory for all returns. The video must clearly show the product as received and must be submitted within 48 hours of delivery.
Product Condition: The returned item must be unused, unwashed, and in its original packaging.
Return Shipping Cost: The customer is responsible for the return shipping costs unless the product is defective, damaged upon arrival, or incorrectly shipped by Aylin.
Defective Scrunchies: Scrunchies are only eligible for return if they are defective upon delivery, subject to the requirements above.
Return Rejection: Returns will not be accepted for products that do not meet the conditions (used, damaged, or after the 14-day period).

Refund Key Points

Refund Eligibility: Refunds are available for earrings, hair clips, and bracelets that meet the return conditions.
Defective Scrunchies: Scrunchies are eligible for a refund only if they are defective upon delivery.
Refund Process: Once a return is approved, the refund will be processed to the original payment method within 7-10 business days.
Non-Refundable Shipping: Shipping costs are non-refundable unless the return is due to Aylin’s error (incorrect or defective product).
Return Without Refund: If the item is returned after the 14-day period, or without meeting the return conditions, no refund will be issued.
Refund Timeframe: Refunds may take several days to reflect in your account, depending on your payment provider.

These key points summarize the most important aspects of the Return and Refund processes in a concise and clear format.

Late or missing refunds

Processing Time: Refunds are generally processed within 7-10 business days after approval of your return. Please allow additional time for the refund to appear in your account, depending on your payment provider and bank processing times.
Check Your Bank Account: If you haven’t received your refund after the processing time has passed, we recommend checking your bank account or credit card statement to confirm if the refund has been issued.
Contact Us: If the refund still hasn’t appeared after 7-10 business days from the confirmation of your refund, please contact our customer service team at [email]. Provide your order number and any relevant details to help us investigate the issue promptly.
Possible Delays: Please note that occasional delays may occur due to processing by your financial institution or external payment platforms.
Refund Issues: In rare cases where refunds do not appear in your account despite confirmation from Aylin, our team will work with you and your payment provider to resolve the issue promptly.

This section addresses common issues with late or missing refunds and provides clear steps for customers to follow in case of a delay.

Sale Items

Non-Refundable and Non-Exchangeable: All sale items, including those purchased with discounts or as part of a promotion, are final sale and are non-refundable and non-exchangeable. This applies to all products, including earrings, hair clips, bracelets, and scrunchies, purchased at a discounted price.
Final Sale: Products purchased during a sale or promotion will be clearly marked as “final sale” on the product page. By purchasing these items, you acknowledge and accept that these items are not eligible for return, refund, or exchange under any circumstances.
No Exceptions: The non-returnable and non-refundable policy applies regardless of the condition of the item unless the product is defective upon receipt, in which case a return and refund may be considered. For defective products, the return process must follow the standard procedures, including the submission of an unboxing video within 48 hours of delivery.
No Exchanges: Sale items cannot be exchanged for any other products. If an exchange is requested, the customer will be offered a refund if the product is returned (subject to eligibility), but this refund will not apply to sale or final sale items.

Exchange Policy

Final Sale on Sale Items: All items purchased during promotional periods or at discounted prices are considered final sale. Accordingly, such sale items are non-exchangeable and non-returnable under any circumstances. This policy applies universally to all products, including earrings, hair clips, bracelets, and scrunchies bought on sale.
Eligibility for Exchange: Exchanges are permissible solely for earrings, hair clips, and bracelets purchased at full price (i.e., not during a sale or promotional event). To qualify for an exchange, the item must remain in its original, unused, unwashed, and undamaged condition, with all original tags, packaging, and labels intact. No exchanges will be processed for items that have been altered, used, or damaged post-delivery.
Exchange Procedure: To initiate an exchange, the customer must submit a formal request within 14 days from the date of delivery. The request must be made in writing via email at [email], with the subject line “Exchange Request,” accompanied by the order number, a detailed explanation of the desired exchange, and a link to the mandatory unboxing video. This unboxing video must be submitted within 48 hours of receiving the product. Failure to meet these criteria will result in the disqualification of the exchange request.
Refunds or Store Credit in Lieu of Exchange: In the event that an exchange is not feasible or the product is ineligible for exchange, Aylin reserves the right to issue a refund, subject to the Refund Policy, or offer store credit for the amount paid. Sale items remain ineligible for any form of exchange, refund, or store credit.
Customer’s Responsibility for Return Shipping: Unless the product is found to be defective or damaged upon arrival, the customer shall bear the costs associated with return shipping. If the item is deemed eligible for exchange, Aylin will cover the shipping expenses for the replacement item.